https://helpforum.sky.com/t5/Broadband/Broadband-speed/m-p/5135638#M530730 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/1306326">@jimbojones01</a>&nbsp;When was it installed your new FF Upgrade, are you still using the same sky Hub as before? Did the position off the hub change by much from the two connection types! If it is a new hub then have you switched it off for 5 minutes then back on and retested at that point!</P> Fri, 07 Nov 2025 18:45:13 GMT JimM1 2025-11-07T18:45:13Z https://helpforum.sky.com/t5/Broadband/Broadband-speed/m-p/5135611#M530722 <P>I've just paid for fibre 500</P><P>when the engineer installed it I was getting around 600mbs.</P><P>now I am only getting between 30 and 60 mbs</P> Fri, 07 Nov 2025 18:19:58 GMT https://helpforum.sky.com/t5/Broadband/Broadband-speed/m-p/5135611#M530722 jimbojones01 2025-11-07T18:19:58Z https://helpforum.sky.com/t5/Broadband/Broadband-speed/m-p/5135638#M530730 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/1306326">@jimbojones01</a>&nbsp;When was it installed your new FF Upgrade, are you still using the same sky Hub as before? Did the position off the hub change by much from the two connection types! If it is a new hub then have you switched it off for 5 minutes then back on and retested at that point!</P> Fri, 07 Nov 2025 18:45:13 GMT https://helpforum.sky.com/t5/Broadband/Broadband-speed/m-p/5135638#M530730 JimM1 2025-11-07T18:45:13Z https://helpforum.sky.com/t5/Broadband/Broadband-speed/m-p/5136311#M530910 <P>Same hub, same position. It worked fine when installed. Now we are only getting around 50mbs</P> Sat, 08 Nov 2025 16:37:40 GMT https://helpforum.sky.com/t5/Broadband/Broadband-speed/m-p/5136311#M530910 jimbojones01 2025-11-08T16:37:40Z