topic Internet not reaching everywhere in Broadband

Internet not reaching everywhere

RedNed92 — Fri, 07 Nov 2025 17:13:02 GMT

Have just upgraded the router because the old one wasn't reacher the whole house and this new one is supposed to be more powerful, nothing has changed since putting the new one in it's still not reaching the whole of the house what are the next steps to get this through the house?

Re: Internet not reaching everywhere

caesarome — Fri, 07 Nov 2025 17:13:39 GMT

@RedNed92

Try going through this to see if it helps:

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices

If not and if you have Wi-Fi Max on your account then Sky will supply up to 3 pods as you can read about here:

https://www.sky.com/help/articles/sky-wifi-max

Re: Internet not reaching everywhere

RedNed92 — Fri, 07 Nov 2025 17:31:17 GMT

Brilliant thank you, I think we'll need the boosters as the signal needs to get through very thick walls, I'll give these a read and hope they point me in the right direction, thanks again

Re: Internet not reaching everywhere

JimM1 — Fri, 07 Nov 2025 17:55:06 GMT

@RedNed92 You may need more than a booster to do that! They are also not good at getting through thick walls same as the Hub!

Re: Internet not reaching everywhere

RedNed92 — Fri, 07 Nov 2025 18:48:04 GMT

God I hope not, it all used to work until the router got moved to the front of the house used to have internet everywhere then upgraded and the engineer put it at the front of the house since then the back of the house and garden are a dead zone.

Re: Internet not reaching everywhere

JimM1 — Fri, 07 Nov 2025 19:05:50 GMT

@RedNed92 The link sent post 2 i think, all about possibly moving the hub back to where it was, that would be the very First thing to do, this moving to one side off the home to accommodate the new Fibre modem position just does not work! Central position and where it was working before hand will be the best way to do it!