topic Complaints in Broadband

Complaints

Wuudy — Fri, 07 Nov 2025 14:36:55 GMT

Why does Sky make it impossible to send a formal email compliant about General Service by not providing it as a topic throughout the complaints process? I believe they don't really want to know about customer care issues or what's going on in customer land.

Can somebody let me have a suitable address that will get read.

Re: Complaints

JimM1 — Fri, 07 Nov 2025 14:54:56 GMT

@Wuudy This is the choices and all linked below!

How to make a Sky complaint | Sky Help | Sky.com | Sky Help | Sky.com

Re: Complaints

Wuudy — Fri, 07 Nov 2025 15:02:04 GMT

That's a great help and I found these already. But where does it say "Service"?

Re: Complaints

JimM1 — Fri, 07 Nov 2025 15:14:49 GMT

@Wuudy Complaint type and select the best option that you require from the sub category!

Re: Complaints

Wuudy — Fri, 07 Nov 2025 15:22:01 GMT

There is nothing for service and knowing Sky if it is about service and it goes to another category it will give them trhe excuse to ignore it

However, I have sent in my complaint to an expert albeit a shortened version as they only allow 4000 chars.