I keep loosing WiFi connection

Sarahcattell — Fri, 07 Nov 2025 13:47:27 GMT

I keep loosing WiFi connection, I work from home, anc the internet is shocking. It never used to be like this when we were using the dish. Plus purchased a new ps5 and can't play on it because of the WiFi dropping connection all the time. Please help

Re: I keep loosing WiFi connection

caesarome — Fri, 07 Nov 2025 13:56:05 GMT

@Sarahcattell

Broadband via Sky has never come via a dish.

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

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I keep loosing WiFi connection

Re: I keep loosing WiFi connection