https://helpforum.sky.com/t5/Broadband/Wifi/m-p/5135383#M530656 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3402758">@Amieh.xx</a>&nbsp;</P> <P>Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Fri, 07 Nov 2025 13:55:10 GMT caesarome 2025-11-07T13:55:10Z https://helpforum.sky.com/t5/Broadband/Wifi/m-p/5135378#M530655 <P>When I'm checking my WiFi through the mysky app it says everything looks good but my WiFi isn't working any idea??</P> Fri, 07 Nov 2025 13:51:21 GMT https://helpforum.sky.com/t5/Broadband/Wifi/m-p/5135378#M530655 Amieh.xx 2025-11-07T13:51:21Z https://helpforum.sky.com/t5/Broadband/Wifi/m-p/5135383#M530656 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3402758">@Amieh.xx</a>&nbsp;</P> <P>Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Fri, 07 Nov 2025 13:55:10 GMT https://helpforum.sky.com/t5/Broadband/Wifi/m-p/5135383#M530656 caesarome 2025-11-07T13:55:10Z