https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5135299#M530644 <P>Internet went down 1pm 6th Nov. RED on router, TV Channels work but all other options via TV not working (APPS). No internet available at all. All of the recomended actions taken and still RED. Internal issue or network/local issue?</P> Fri, 07 Nov 2025 12:21:54 GMT BeaconPark 2025-11-07T12:21:54Z https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5135299#M530644 <P>Internet went down 1pm 6th Nov. RED on router, TV Channels work but all other options via TV not working (APPS). No internet available at all. All of the recomended actions taken and still RED. Internal issue or network/local issue?</P> Fri, 07 Nov 2025 12:21:54 GMT https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5135299#M530644 BeaconPark 2025-11-07T12:21:54Z https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5135328#M530645 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4528185">@BeaconPark</a>&nbsp;Your post has been moved from&nbsp; the accessibility board where you posted this, your broadband being down has nothing to do with Sky's accessibility services.</P> <P>&nbsp;</P> <P>First thing to check is this link to see if there are any outages in your area:<BR /><BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR /><BR />If there isn't try running the line test here:<BR /><BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR /><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Fri, 07 Nov 2025 12:54:53 GMT https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5135328#M530645 GD1 2025-11-07T12:54:53Z