https://helpforum.sky.com/t5/Broadband/My-broadband-keeps-dropping/m-p/5135181#M530609 <P>My broadband keeps dropping done all the usual it's not even picking up my sky puck</P> Fri, 07 Nov 2025 10:14:40 GMT Sue2708 2025-11-07T10:14:40Z https://helpforum.sky.com/t5/Broadband/My-broadband-keeps-dropping/m-p/5135181#M530609 <P>My broadband keeps dropping done all the usual it's not even picking up my sky puck</P> Fri, 07 Nov 2025 10:14:40 GMT https://helpforum.sky.com/t5/Broadband/My-broadband-keeps-dropping/m-p/5135181#M530609 Sue2708 2025-11-07T10:14:40Z https://helpforum.sky.com/t5/Broadband/My-broadband-keeps-dropping/m-p/5135187#M530612 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4406295">@Sue2708</a>&nbsp;</P> <P>The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If there isn't try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> <P>&nbsp;</P> Fri, 07 Nov 2025 10:17:21 GMT https://helpforum.sky.com/t5/Broadband/My-broadband-keeps-dropping/m-p/5135187#M530612 caesarome 2025-11-07T10:17:21Z