topic City Fibre Down in Broadband

City Fibre Down

Psy2007 — Fri, 07 Nov 2025 07:48:06 GMT

The service light on the City Fibre box is out. Have contacted City Fibre but hey have just told me to contact my broadband provider.

Re: City Fibre Down

Daniel0210 — Fri, 07 Nov 2025 08:00:47 GMT

@Psy2007

That presumably will be Sky. You aren’t communicating with Sky by posting on here. This is a customer ➡️ customer discussion forum where we try to help other Sky customers.

Re: City Fibre Down

TimmyBGood — Fri, 07 Nov 2025 08:35:43 GMT

@Psy2007 wrote:
Have contacted City Fibre but hey have just told me to contact my broadband provider.

That's correct: in this case Sky is the ISP and CityFibre is the network maintainer, so faults are logged with Sky for CityFibre attention.

The same would be the case for Sky broadband over an Openreach circuit.