WiFi not connected to internet

JazzCarlin — Fri, 07 Nov 2025 03:36:15 GMT

WiFi keeps disconnecting and it's disconnecting all of my digital products. I can't access things around the house, it says no internet

Re: WiFi not connected to internet

Kate+Lawn — Fri, 07 Nov 2025 03:59:57 GMT

I'm also getting this hence why I came on here to see if anyone else was having same problem it's so annoying

Re: WiFi not connected to internet

PeterWilde2000 — Fri, 07 Nov 2025 04:13:00 GMT

Yes me too!

Maybe it's a countrywide issue? Again...🫠

Re: WiFi not connected to internet

PeterWilde2000 — Fri, 07 Nov 2025 04:15:08 GMT

Re: WiFi not connected to internet

Daniel0210 — Fri, 07 Nov 2025 05:05:40 GMT

@JazzCarlin @PeterWilde2000 @Kate+Lawn

When there are issues between midnight and 7am it's quite possibly going to be essential overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep. Hopefully it'll be back up and running before 7am.

If it was a countrywide issue the forum woukd be in meltdown.

If it doesn't work after 7am use this link to check to see if there are any broadband issues or outages nearby (even if you’ve already tried it ~ it doesn’t necessarily disclose a problem immediately and it takes a little while to update so perhaps retry later).
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link provides information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Working from home?: Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

Re: WiFi not connected to internet

Daniel0210 — Fri, 07 Nov 2025 05:11:23 GMT

@PeterWilde2000

Your duplicate thread has been removed to prevent duplication of replies.

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