topic Re: Wires in Broadband

Wires

Julia7 — Wed, 05 Nov 2025 21:56:51 GMT

Can someone help me with the cable. We moved in 18 months ago.and the wires are really old . Alot Brocken I don't know how to share a picture on here

Re: Wires

TimmyBGood — Thu, 06 Nov 2025 07:46:23 GMT

@Julia7

Is your broadband working?

Re: Wires

Julia7 — Thu, 06 Nov 2025 07:51:05 GMT

Yes it's working .

My husband is replacing the skirting boards and that's how it was under neath.

The house was stud empty for over 2 years .

We only been here 18 months and it needed a lot more work than we thought

We just don't know what to do with it.or what it's called so we can get some new before we put new skirting boards back on

Re: Wires

Daniel0210 — Thu, 06 Nov 2025 07:53:00 GMT

@Julia7
I don't know how to share a picture on here

@Julia7

As you've reached level 1 see this link about submitting images. They have to be moderated/checked first before they are visible to other customers

https://helpforum.sky.com/t5/Did-you-know/Using-images-or-videos/ba-p/3711140

Re: Wires

Julia7 — Thu, 06 Nov 2025 15:53:09 GMT

@Julia7 wrote:
Can someone help me with the cable. We moved in 18 months ago.and the wires are really old . Alot Brocken I don't know how to share a picture on here

Hi still don't know how to send pictures

Re: Wires

Julia7 — Thu, 06 Nov 2025 15:54:04 GMT

Re: Wires

Julia7 — Thu, 06 Nov 2025 15:54:29 GMT

Re: Wires

Julia7 — Thu, 06 Nov 2025 15:55:11 GMT

Re: Wires

Julia7 — Thu, 06 Nov 2025 15:55:49 GMT

Re: Wires

TimmyBGood — Thu, 06 Nov 2025 18:39:35 GMT

@Julia7

Yup, that's pretty horrible.

Openreach are responsible for cabling up to the master socket (but not for extension cabling beyond it) but Sky cannot book an Openreach visit unless there's actually a fault, or if you choose to pay the 'master socket relocation fee' of £65

Re: Wires

Julia7 — Thu, 06 Nov 2025 19:11:06 GMT

Thank you for this it could be a good option

So do I ring sky or open reach

About it

Re: Wires

Daniel0210 — Thu, 06 Nov 2025 19:13:11 GMT

@Julia7

You can only arrange it through Sky. You can't contact Openreach direct.

Re: Wires

Julia7 — Thu, 06 Nov 2025 19:38:12 GMT

Thank you

Re: Wires

Julia7 — Fri, 07 Nov 2025 09:01:44 GMT

Re: Wires

Julia7 — Fri, 07 Nov 2025 09:05:44 GMT

That black cable goes through out side wall .so I not sure what to do with it

Any advice