topic Re: Wifi isnt working in Broadband

Wifi isnt working

Juliecos1 — Thu, 06 Nov 2025 13:40:35 GMT

The wifi has been awful for a few weeks now, keeps dropping, im resetting router a few times a day!.. we pay over £70 a month just for wifi, supposed to the best speed etc... lies! Can't even watch netflix!... when will it get fixed!.. cant even get wifi on my phone in my house... useless!

Re: Wifi isnt working

caesarome — Thu, 06 Nov 2025 13:41:49 GMT

@Juliecos1

There have been a number of similar posts on here today so they could wello be some issues around today.

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: Wifi isnt working

Juliecos1 — Thu, 06 Nov 2025 14:04:28 GMT

I will try that, thank you very much!