https://helpforum.sky.com/t5/Broadband/My-WiFi-isn-t-working/m-p/5134561#M530453 All lights are onbut its not working Thu, 06 Nov 2025 13:19:53 GMT Catherine1999 2025-11-06T13:19:53Z https://helpforum.sky.com/t5/Broadband/My-WiFi-isn-t-working/m-p/5134561#M530453 All lights are onbut its not working Thu, 06 Nov 2025 13:19:53 GMT https://helpforum.sky.com/t5/Broadband/My-WiFi-isn-t-working/m-p/5134561#M530453 Catherine1999 2025-11-06T13:19:53Z https://helpforum.sky.com/t5/Broadband/My-WiFi-isn-t-working/m-p/5134563#M530455 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4527327">@Catherine1999</a>&nbsp;</P> <P>There do appear to be issues at present as there are multiple posts on here from other people with the same issue.</P> <P>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Thu, 06 Nov 2025 13:25:22 GMT https://helpforum.sky.com/t5/Broadband/My-WiFi-isn-t-working/m-p/5134563#M530455 caesarome 2025-11-06T13:25:22Z