topic Re: No Internet in Broadband

No Internet

Lianda — Thu, 06 Nov 2025 11:30:02 GMT

Hello we have no Internet can you tell me what is happening

Re: No Internet

Daniel0210 — Thu, 06 Nov 2025 11:31:24 GMT

@Lianda
You aren’t communicating with Sky by posting on here. This is a customer ➡️ customer discussion forum where we try to help other Sky customers.

Use this link to check to see if there are any broadband issues or outages nearby (even if you’ve already tried it)
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.
Note: It doesn’t necessarily disclose a problem immediately and it takes a little while to update so perhaps retry later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link provides information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Working from home?: Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

Re: No Internet

GD1 — Thu, 06 Nov 2025 11:31:44 GMT

@Lianda No one here can tell you anything as we are customers. First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: No Internet

Lianda — Thu, 06 Nov 2025 11:34:28 GMT

Sorry i thought I was talking with sky

Re: No Internet

Daniel0210 — Thu, 06 Nov 2025 11:37:42 GMT

@Lianda

The advice from myself and @GD1 is still relevant.