topic Re: No WiFi connection in Broadband

No internet

pks76 — Wed, 05 Nov 2025 00:41:46 GMT

Broadband not working

Re: No internet

Sp45 — Wed, 05 Nov 2025 00:43:14 GMT

Ive got the same just red light on the hub but app says everything is working fine

Re: No internet

Dlouise1996 — Wed, 05 Nov 2025 00:53:21 GMT

I am having the same issue saying my connection has dropped

Re: No internet

J1800 — Wed, 05 Nov 2025 00:58:29 GMT

I have the same issue

Re: No internet

Sp45 — Wed, 05 Nov 2025 00:59:24 GMT

Ive tried all the stuff they say to do but the hub just has a red light and says connected without Internet on my phone but the app says everything is fine

Re: No internet

Asturman — Wed, 05 Nov 2025 01:02:31 GMT

My internet is down too. I have had this issue before and someone on here told me it could be Sky doing maintenance. I wish however they either let us know in advanced, or have it somewhere on the places we are told to check if that is the case.

Re: No internet

Sp45 — Wed, 05 Nov 2025 01:06:02 GMT

If thats the case they should let us know in advance but it would be nice if the app would say something too as it just keeps saying that everything is fine right now and the hub is working when it clearly isn't

Re: No internet

Danyka — Wed, 05 Nov 2025 01:10:38 GMT

I'm having exactly the same issue. Lights are red on the router, phone says WiFi without Internet and yet the app says everything is fine. Wondering if it's maintenance or something but it's not telling me if it is.

Re: No internet

ML14 — Wed, 05 Nov 2025 01:11:37 GMT

Ours neither but checked in app says everything is fine!

No WiFi connection

J3BL — Wed, 05 Nov 2025 01:17:00 GMT

No WiFi although checks say all is OK.

The router is showing 2 green and one orange light.

No devices can connect to wifi

No WiFi connection

Jill01 — Wed, 05 Nov 2025 01:20:58 GMT

I have followed all troubleshooting routes and all my devices in my home are not connected to my hub. My hub has a green light for power. Amber light for internet. Green light for WiFi and no light for voice?

Re: No WiFi connection

Kay145 — Wed, 05 Nov 2025 01:23:42 GMT

For me on my router i have green tick for power and wifi, internet however is orange

Re: No internet

AUEM — Wed, 05 Nov 2025 01:26:53 GMT

Anyone in NR# by any chance? Mines flashing green with no connection

Re: No WiFi connection

Kay145 — Wed, 05 Nov 2025 01:27:07 GMT

yep i have same issue need this fixed asap

Re: No WiFi connection

Jill01 — Wed, 05 Nov 2025 01:28:28 GMT

Has anyone helped at all?

Re: No internet

Kay145 — Wed, 05 Nov 2025 01:29:39 GMT

Yea im in norwich my router is green for everything except internet

Re: No WiFi connection

Kay145 — Wed, 05 Nov 2025 01:30:50 GMT

No help not quite sure what else to do ive tried everything but no good

Re: No WiFi connection

J3BL — Wed, 05 Nov 2025 01:32:07 GMT

Same here.

So nothing is working with WiFi either

Re: No internet

Klb2 — Wed, 05 Nov 2025 01:32:23 GMT

Same issue here, WiFi off, lights on the hub are now green and orange. Cannot connect anything

Re: No WiFi connection

Jill01 — Wed, 05 Nov 2025 01:33:55 GMT

Who knows

will just have to wait till the morning I suppose 🤷‍♀️