WiFi dead zone

Ryan1234554321 — Wed, 05 Nov 2025 20:36:28 GMT

I pay for 500mb broadband and I am only getting approximately 20mb download in my upstairs office. I'm unable to hold a video conference without constant network issues. I need a booster. How can I request one from Sky?

Re: WiFi dead zone

TimmyBGood — Wed, 05 Nov 2025 21:33:47 GMT

@Ryan1234554321

Sky loans wireless booster hardware 'free' under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some Sky booster hardware has leaked onto a certain auction site and elsewhere online but Sky won't offer support with using these, and Max pods acquired that way won't work at all.

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

topic WiFi dead zone in Broadband

WiFi dead zone

Re: WiFi dead zone