topic Re: Broadband speed in Broadband

Broadband speed

Hasna2 — Wed, 05 Nov 2025 15:26:00 GMT

Hi my broadband speed has taken a decline and also no longer can use the broadband in my home office. Please can you send someone to check the set up

Re: Broadband speed

JimM1 — Wed, 05 Nov 2025 15:55:19 GMT

@Hasna2 That is a call to sky for your request, call 150 landline or a sky mobile, you may also be asked to pay a charge for it!

Re: Broadband speed

TimmyBGood — Wed, 05 Nov 2025 16:02:21 GMT

@Hasna2

Sky might book Openreach to attend if speed arriving at the Hub is below the 'guaranteed' minimum. They won't provide in-person assistance for WiFi unless you have the appropriate subscription add-on.

Re: Broadband speed

JimM1 — Wed, 05 Nov 2025 16:05:24 GMT

@TimmyBGood Thought you could still get a sky Engineer assistance help anytime, but you just had to pay for them to come?

Re: Broadband speed

TimmyBGood — Wed, 05 Nov 2025 16:07:29 GMT

@JimM1

I don't think that's ever been the case for broadband: the national network of Sky 'engineers' is a legacy of the satellite television era.