No internet in cb7

Cambslee — Wed, 05 Nov 2025 10:21:39 GMT

No internet in cb7 since 11pm last night tried rebooting many times tried checking online says there's a problem but when it looks into it says broadband ok do I want to upgrade ! Not helpful

Re: No internet in cb7

Daniel0210 — Wed, 05 Nov 2025 10:25:16 GMT

@Cambslee
Use this link to check to see if there are any broadband issues or outages nearby (even if you’ve already tried it)
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.
Note: It doesn’t necessarily disclose a problem immediately and it takes a little while to update so perhaps retry later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link provides information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Working from home?: Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

Re: No internet in cb7

JimM1 — Wed, 05 Nov 2025 10:27:17 GMT

@Cambslee As long as it is indicating there is a problem then it's at least some off the way there just difficult to find out what when Area faults are detected on the system as they can be anything, what lights are showing anywhere on the connection for you!

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No internet in cb7

Re: No internet in cb7

Re: No internet in cb7