topic Re: Ridiculous in Broadband

Ridiculous

Shannon24 — Tue, 04 Nov 2025 23:41:08 GMT

After having constant issues with sky broadband and ringing up four times within 2/3 days I decided to leave sky because they can't help me fix the broadband however they are now telling me I will need to pay an early termination fee which I understand but why should I if I haven't been getting to broadband I was paying for, who do I speak to about this

Re: Ridiculous

JimM1 — Tue, 04 Nov 2025 23:45:18 GMT

@Shannon24 The sky info for you not sure who would be the best to speak to though!

How to cancel your Sky Broadband | Sky Help | Sky.com | Sky Help | Sky.com

Re: Ridiculous

Shannon24 — Tue, 04 Nov 2025 23:47:07 GMT

Thank you I have already does a switch just waiting for everything to be finalised

Re: Ridiculous

JimM1 — Tue, 04 Nov 2025 23:49:49 GMT

@Shannon24 Got it, the link has all the info about the charges that sky will impose on you, so you should be able to work out what those will be!

Re: Ridiculous

Shannon24 — Wed, 05 Nov 2025 00:01:56 GMT

Thank you I got told £50 but I don't think I should pay as I have been having problems with my broadband and they haven't fixed it hence why I am switching

Re: Ridiculous

JimM1 — Wed, 05 Nov 2025 00:05:49 GMT

@Shannon24 No problems there is an 8 week period, and all kinds off things to go through to allow it all to be done just so you are aware. If you do not pay, sky will come after you just letting you have the heads up!

Re: Ridiculous

Shannon24 — Wed, 05 Nov 2025 00:09:54 GMT

Thank you hopefully since I'm not doing the switch myself it won't take as long I'll give them a ring tomorrow

Re: Ridiculous

TimmyBGood — Wed, 05 Nov 2025 08:55:50 GMT

@Shannon24 wrote:

I decided to leave sky because they can't help me fix the broadband however they are now telling me I will need to pay an early termination fee which I understand but why should I if I haven't been getting to broadband I was paying for,

Early termination penalties apply where a customer leaves unilaterally. The correct procedure is for the ISP to acknowledge they cannot remedy the situation and are consequently exempting the customer from any such charges before the customer books a switch.

Re: Ridiculous

Shannon24 — Wed, 05 Nov 2025 08:58:25 GMT

When I was on the phone they kept saying they don't know why my broadband wasn't working

Re: Ridiculous

TimmyBGood — Wed, 05 Nov 2025 10:00:23 GMT

@Shannon24

Quite possibly, but unfortunately by itself that doesn't create a pathway to exit without penalty (although it does absolutely give the customer an option to argue that this should happen)

Until the ISP specifically releases the customer from the contract terms, the terms still apply.