https://helpforum.sky.com/t5/Broadband/Router-not-connecting-to-the-internet/m-p/5133268#M530034 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4525866">@SamDenney</a>&nbsp;</P> <P>The first thing to check is this link to see if there are any outages in your area:<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If there isn't try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Wed, 05 Nov 2025 05:45:07 GMT caesarome 2025-11-05T05:45:07Z https://helpforum.sky.com/t5/Broadband/Router-not-connecting-to-the-internet/m-p/5133138#M529930 <P>The router is not connected to the internet, the voice light is yellow and the internet light is off</P> Tue, 04 Nov 2025 23:56:26 GMT https://helpforum.sky.com/t5/Broadband/Router-not-connecting-to-the-internet/m-p/5133138#M529930 SamDenney 2025-11-04T23:56:26Z https://helpforum.sky.com/t5/Broadband/Router-not-connecting-to-the-internet/m-p/5133268#M530034 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4525866">@SamDenney</a>&nbsp;</P> <P>The first thing to check is this link to see if there are any outages in your area:<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If there isn't try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Wed, 05 Nov 2025 05:45:07 GMT https://helpforum.sky.com/t5/Broadband/Router-not-connecting-to-the-internet/m-p/5133268#M530034 caesarome 2025-11-05T05:45:07Z