topic Service down in Broadband

Service down

Lauren011 — Wed, 05 Nov 2025 01:50:23 GMT

Help service down

Re: Service down

Daniel0210 — Wed, 05 Nov 2025 02:48:32 GMT

When there are issues between midnight and 7am it's quite possibly going to be essential overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep. Hopefully it'll be back up and running before 7am.

Re: Service down

caesarome — Wed, 05 Nov 2025 05:43:49 GMT

@Lauren011

The first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.