topic Wifi not working in Broadband

Wifi not working

Mick196 — Tue, 04 Nov 2025 20:39:25 GMT

Is there a problem as wifi not working although system checker says everything is fine

Re: Wifi not working

Sarah3920 — Tue, 04 Nov 2025 21:07:24 GMT

I have the same issue

Re: Wifi not working

Dacia — Tue, 04 Nov 2025 21:23:25 GMT

I'm having an issue too

Re: Wifi not working

caesarome — Tue, 04 Nov 2025 21:55:16 GMT

@Dacia @Mick196 @Sarah3920

The first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.