topic Re: Unable to run Teams in Broadband

Unable to run Teams

Snad19 — Tue, 04 Nov 2025 16:03:24 GMT

I work from home using Teams to communicate with customers and colleagues. SInce joining Sky from Virgin I am unable to have a Teams call using video, I have to ask everyone to turn camera's off for Teams to stop glitching.

When I run a speedchecker using Fast.com I get results varying from 4.2 Mbps to 650kps, however Sky claim there are no issues when they remotely check using the Sky Service Checker.

I am paying for 500Mbps service, how do I get Sky to acknowledge a problem and help me?

Re: Unable to run Teams

peter-marlow+1966 — Tue, 04 Nov 2025 18:19:21 GMT

The speed that you are getting is to the hub/ router the more devices that you have connected to the Internet by wifi the weaker the signal is to each one, and other things like living in an old house with brick interior walls can effect your wifi signal to,

Re: Unable to run Teams

JimM1 — Tue, 04 Nov 2025 18:26:01 GMT

@peter-marlow+1966 ""the more devices that you have connected to the Internet by wifi the weaker the signal is to each one,"" your thoughts on this one peter!

You can reply by PM if you wish. Jim