Sky Max Hub parcel arrived empty

WL7 — Tue, 04 Nov 2025 15:27:49 GMT

My parcel was delivered by Royal Mail with tape on it that says it was 'found open or damaged and officially secured'. When I opened it there was no router inside, and my installation appointment is on Friday.

The virtual assistant doesn't understand my problem, and I can't find a way to speak to a human (I do not have Sky landline or mobile).

Thanks.

Re: Sky Max Hub parcel arrived empty

Daniel0210 — Tue, 04 Nov 2025 15:34:05 GMT

@WL7

You need to report it to Sky so they and Royal Mail can investigate.

The current methods for contacting Sky are below and depending on your reason for making contact some methods will be more appropriate than others……

🟦 📞 Customer Services by dialling 150 (free) from either a Sky mobile or a Sky Talk landline. The forum doesn’t allow the display of other numbers. Other official numbers to Sky from the UK are 03 numbers which are normally inclusive from non Sky phones.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

🟦 online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟦 Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟦 Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

🟨Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required. The Sky Ireland phone lines are closed at a weekend.

topic Sky Max Hub parcel arrived empty in Broadband

Sky Max Hub parcel arrived empty

Re: Sky Max Hub parcel arrived empty