Internet connection not working

MattP95 — Tue, 04 Nov 2025 14:32:00 GMT

Hello,

Since around 14:00, my internet connection has not been working on all my devices in my home.

On the WiFi router, the internet LED is not displaying a colour and voice LED is amber.

On my OpenReach fibre device, LOS LED is red

Re: Internet connection not working

Waveman — Tue, 04 Nov 2025 15:01:11 GMT

A red LOS light indicates that the ONT is not reciving light through the fiber, indicating that the fiber to the ONT is not plugged in or is damaged.

Check that the green plug on the ONT is plugged in, do not look down the fibre, the light is invisable to your eyes and can damage your eysight.

If its plugged in then there is an issue in the network which will require Sky to make arrangements for Openreach or City Fibre to repair. Normal turnaround is 2 working days, but you will need to call Sky to resolve.

https://www.sky.com/help/articles/contacting-sky

topic Internet connection not working in Broadband

Internet connection not working

Re: Internet connection not working