topic Re: Broadband connection issue in Broadband

Broadband connection issue

mjs202 — Tue, 04 Nov 2025 10:40:47 GMT

I seem to have wifi signal but nothing is connecting.

Re: Broadband connection issue

63johnw — Tue, 04 Nov 2025 10:45:55 GMT

Try a reboot of your router @mjs202 worked for me this morning.

Re: Broadband connection issue

caesarome — Tue, 04 Nov 2025 10:53:51 GMT

@mjs202

If a reboot doesn't work then the first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: Broadband connection issue

Vanessa37 — Tue, 04 Nov 2025 11:08:00 GMT

Nothing is connecting for me either

Re: Broadband connection issue

63johnw — Tue, 04 Nov 2025 11:15:57 GMT

Hi @Vanessa37 have you tried either suggestion above ?

Re: Broadband connection issue

Cavernwight — Tue, 04 Nov 2025 11:25:07 GMT

Tried all the fixes, still down