topic No Internet connection in Broadband

No Internet connection

User32 — Tue, 04 Nov 2025 09:43:57 GMT

The Sky broadband checker says there is an issue but when checks have been completed it says things are fine.

I work from home and tethering to my mobile data for 5-6 meetings a day is not ideal.

Re: No Internet connection

caesarome — Tue, 04 Nov 2025 09:46:56 GMT

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: No Internet connection

63johnw — Tue, 04 Nov 2025 09:55:54 GMT

Hi @User32 i had this issue this morning and restarted my router, working again after that.