topic Re: New hub in Broadband

New hub

KW39 — Tue, 04 Nov 2025 08:26:21 GMT

New hub received today goes from slow green to white after a few resets

Re: New hub

Waveman — Tue, 04 Nov 2025 09:23:48 GMT

Slow flashing green is correct while the router negotiates, once it has a connection the light goes white. That is what is supposed to happen.

Upon inital start up the router will download new software and also download your telephone profile should you wish to use it.

Why were you doing multiple resets? The initial start up of a new router can take about a good few minutes.

Re: New hub

KW39 — Tue, 04 Nov 2025 20:46:38 GMT

After white it went to red so reset. Its now working but cant access ITVX app. Stays on Qr code. Doesnt give me a code. Tried all ways. Followed numerous advice from sky community but still cant access it. Any help much appreciated

Re: New hub

JimM1 — Tue, 04 Nov 2025 21:54:05 GMT

@KW39 Is that the QR code bottom off the sky Hub it's looking for?

Re: New hub

KW39 — Wed, 05 Nov 2025 05:56:27 GMT

The qr code to register on ITVX. It stays on this screen and doesn't produce a code to register

Re: New hub

KW39 — Wed, 05 Nov 2025 08:51:54 GMT

Its working today thanks for your help