https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5132180#M529653 <P>Hi, please can you run a check. My 2 sons are having issues on their Xbox. Both saying they are lagging and very slow. Thanks&nbsp;</P> Mon, 03 Nov 2025 20:34:11 GMT ND771 2025-11-03T20:34:11Z https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5132180#M529653 <P>Hi, please can you run a check. My 2 sons are having issues on their Xbox. Both saying they are lagging and very slow. Thanks&nbsp;</P> Mon, 03 Nov 2025 20:34:11 GMT https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5132180#M529653 ND771 2025-11-03T20:34:11Z https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5132250#M529679 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4524709">@ND771</a>&nbsp;</P> <P>You are not talking to Sky as this is community where customers help each other so give this a try:</P> <P>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Mon, 03 Nov 2025 22:27:27 GMT https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5132250#M529679 caesarome 2025-11-03T22:27:27Z