topic Re: New Box Not Working in Broadband

New Box Not Working

MarkTempler — Mon, 03 Nov 2025 15:40:02 GMT

I changed provider and within a few days realised I had made a mistake. I started a new 24 month contract with Sky. I retained my hub and two boosters.

I received a new hub, none of my devices recognised it: tv, smartphone, computer. It just wasn't an option to connect to.

i reinstalled my old hub. It works. However, not through the entire house and the 1 x boosters will not remain connected.

Re: New Box Not Working

JimM1 — Mon, 03 Nov 2025 16:00:30 GMT

@MarkTempler What sky Hub and what sky Boosters, see the links below and say!

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

https://www.sky.com/help/articles/sky-wifi-booster-what-do-you-need-help-with

Re: New Box Not Working

MarkTempler — Mon, 03 Nov 2025 16:10:19 GMT

Both are Sky Max

Re: New Box Not Working

JimM1 — Mon, 03 Nov 2025 16:56:17 GMT

@MarkTempler That's all sky and accounts / serial numbers / new pods etc etc, think that would be the way to go, not sure that they can just resurect all your old from a cancel/move/return!