topic Internet in Broadband

Internet

ELB77 — Mon, 03 Nov 2025 12:46:22 GMT

Internet has gone off.i work from home this is not good

Re: Internet

caesarome — Mon, 03 Nov 2025 13:49:56 GMT

@ELB77

The first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: Internet

Daniel0210 — Mon, 03 Nov 2025 13:52:56 GMT

@ELB77
Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.