https://helpforum.sky.com/t5/Broadband/Broadband-Service-keeps-dropping-out/m-p/5131606#M529507 <P>I called last week regarding an issue with broadband service where it keeps dropping out for about 5/10 minutes. This is a problem with broadband source not the wifi. Broadband is provided by CityFibre so I need to get put through to them. The last time I spoke to them they asked me to take photos / videos of issues which I have now done and would like to share.</P> Mon, 03 Nov 2025 11:27:27 GMT DMow1 2025-11-03T11:27:27Z https://helpforum.sky.com/t5/Broadband/Broadband-Service-keeps-dropping-out/m-p/5131606#M529507 <P>I called last week regarding an issue with broadband service where it keeps dropping out for about 5/10 minutes. This is a problem with broadband source not the wifi. Broadband is provided by CityFibre so I need to get put through to them. The last time I spoke to them they asked me to take photos / videos of issues which I have now done and would like to share.</P> Mon, 03 Nov 2025 11:27:27 GMT https://helpforum.sky.com/t5/Broadband/Broadband-Service-keeps-dropping-out/m-p/5131606#M529507 DMow1 2025-11-03T11:27:27Z https://helpforum.sky.com/t5/Broadband/Broadband-Service-keeps-dropping-out/m-p/5131609#M529509 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4514791">@DMow1</a>&nbsp;</P> <P>You need to recontact your ISP which is Sky. If City Fibre operate like Openreach they won't deal directly with the end customer.&nbsp;</P> Mon, 03 Nov 2025 11:32:08 GMT https://helpforum.sky.com/t5/Broadband/Broadband-Service-keeps-dropping-out/m-p/5131609#M529509 Daniel0210 2025-11-03T11:32:08Z