topic Re: Krzysztof in Broadband

Krzysztof

Krzyszto — Mon, 03 Nov 2025 09:53:04 GMT

Hello,
My broadband contract is ending soon (in December) and I would like to give notice to cancel it at the end of my minimum term.
I do not want to renew or continue the contract after that.
Please confirm the cancellation date and that no further payments will be taken after the end of my term.
Thank you.

Re: Krzysztof

SKY1992bf — Mon, 03 Nov 2025 09:55:38 GMT

@Krzyszto you can't give notice to cancel on a public forum

follow the advice below

Your not talking directly with Sky, this is a customer helps customer forum only with no account access,you can’t cancel/downgrade online I’m afraid

if you wish to cancel/downgrade choose an option on the link below (which includes a message service - not available in ROI) (just click on yes I need more help)

https://www.sky.com/help/articles/cancel-sky-tv#M1014

Note that if your within a minimum term (most Sky contracts have a minimum term of 18/24 months) for the service you wish to cancel you may not be able to

Also note you have to give the required relevant notice to cancel which is 31 days for tv and 14 days for broadband

Additional information on Broadband: If you are changing to Virgin or cancelling broadband totally you'll have to contact Sky This link should help

https://www.sky.com/help/articles/cancel-sky-broadband#M1014

If you are changing to another ISP who uses the Openreach infrastructure then join up with them and they should contact Sky on your behalf

If in ROI make sure the flag in bottom right hand corner is set to ROI and refresh the page before selecting an option

for reference cancellations are only confirmed once you have written email confirmation, also remember that if you are cancelling sky q or stream (where stream was ordered on or after 23/02/23) completely all equipment will need returning so make sure when sending back you obtain and keep very safe and indefinitely proof of postage, also note that billing continues as normal right upto and including last day of notice period and must be paid, any overpayment for days beyond termination date will be refunded within six weeks of termination date or you can call sky and they will refund within 3-5 working days once the credit is showing on your sky account

apparently best times to call are first thing in the morning 7am or last thing at night 9pm

Re: Krzysztof

Daniel0210 — Mon, 03 Nov 2025 10:08:55 GMT

@Krzyszto
You aren’t communicating with Sky by posting on here. This is a customer ➡️ customer discussion forum where we try to help other Sky customers.

To cancel Sky Broadband and Sky Talk the below link explains how to switch to an alternative provider or the various methods on cancelling completely.
https://www.sky.com/help/articles/cancel-sky-broadband

If you try to cancel whilst still in a minimum term deal you might have to pay an early termination charge (Sky will notify you if you do and how much they’ll charge).

NOTE: One Touch Switching only applies to broadband and Talk and not a TV subscription.

Return packaging for any equipment Sky expect back will be sent out to you near the end of the 14 day notice period. Remember to keep any proof of posting indefinitely.

Re: Krzysztof

caesarome — Mon, 03 Nov 2025 10:16:27 GMT

@Krzyszto

Short answer, you need to call Sky and give them 14 days notice to cancel it.

Re: Krzysztof

JimM1 — Mon, 03 Nov 2025 10:53:01 GMT

@Krzyszto If you are switching Broadband providers, then do that via the new ISP and the OTS process, if you cancel sky you will be blocked from opening another account with someone else if sky put a cease on your connection!