Broadband Termination Fee

JPB180 — Mon, 03 Nov 2025 09:43:28 GMT

I had a Broadband Super fast upgrade recently.

It was cutting in and out repeatedly; so I contacted Sky ( a number of ways) and they came back with try this and that etc, but still problems

I signed onto My Sky a d checked my Broadband to find that " we see you have had a number of problems with the connection and download speeds etc ....". In reading what can be done one of the options was that I could terminate the contract with no Termination Fee due to Sky failing to provide a service as promised under their guaranteed minimum requirements.

I chose this, but received an email from Sky saying I would still owe around £500 in exit fees? I phoned Sky and was told by the Agent that this was wrong and their were none! So do I believe the guy on the phone or the information from the email?.

Re: Broadband Termination Fee

SKY1992bf — Mon, 03 Nov 2025 09:53:30 GMT

@JPB180 Have you checked your billing online? Does this charge appear on there

Re: Broadband Termination Fee

JimM1 — Mon, 03 Nov 2025 10:45:54 GMT

@JPB180 Was there any mention off having sky look at it and see if they could have an Engineer look see / correct if they found a fault etc?

topic Re: Broadband Termination Fee in Broadband

Broadband Termination Fee

Re: Broadband Termination Fee

Re: Broadband Termination Fee