topic Re: Connection just drops in Broadband https://helpforum.sky.com/t5/Broadband/Connection-just-drops/m-p/5131394#M529453 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4386195">@Filpflops</a>&nbsp;There are at least 2 possible issues firstly the line is dropping due to a fault or secondly you have poor WiFi in your home.</P> <P>&nbsp;</P> <P>The first can be seen as the lights on the hub will change see&nbsp;<A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start. </A><BR />Line issues need reporting to Sky which depending on the frequency they can get Openreach to check the line.</P> <P>&nbsp;</P> <P>If the lights on the hub dont change the issue is likely to be poor wifi in your hime which may require aa booster or similar,</P> Mon, 03 Nov 2025 07:54:53 GMT Chrisee 2025-11-03T07:54:53Z Connection just drops https://helpforum.sky.com/t5/Broadband/Connection-just-drops/m-p/5131348#M529440 Why does the connection just drop for like 10 minutes then come back? It is extremely frustrating when in the middle of an online game, watching a movie etc Mon, 03 Nov 2025 02:19:26 GMT https://helpforum.sky.com/t5/Broadband/Connection-just-drops/m-p/5131348#M529440 Filpflops 2025-11-03T02:19:26Z Re: Connection just drops https://helpforum.sky.com/t5/Broadband/Connection-just-drops/m-p/5131394#M529453 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4386195">@Filpflops</a>&nbsp;There are at least 2 possible issues firstly the line is dropping due to a fault or secondly you have poor WiFi in your home.</P> <P>&nbsp;</P> <P>The first can be seen as the lights on the hub will change see&nbsp;<A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start. </A><BR />Line issues need reporting to Sky which depending on the frequency they can get Openreach to check the line.</P> <P>&nbsp;</P> <P>If the lights on the hub dont change the issue is likely to be poor wifi in your hime which may require aa booster or similar,</P> Mon, 03 Nov 2025 07:54:53 GMT https://helpforum.sky.com/t5/Broadband/Connection-just-drops/m-p/5131394#M529453 Chrisee 2025-11-03T07:54:53Z