topic Re: Missing broadband hub in Broadband

Missing broadband hub

IsaacLCook19 — Sun, 02 Nov 2025 17:44:43 GMT

My broadband hub was delivered to my address whilst I was away and left in a "safe space" by the delivery company and is now not where they said it was. I have asked neighbours if they have it and they don't.
it says on the delivery info page that it had to be signed for which is clearly hasn't. I now can't set my broadband up because I don't have a hub. I can't find anywhere I can request a replacement, any advice would be appreciated!

Re: Missing broadband hub

Daniel0210 — Sun, 02 Nov 2025 17:49:23 GMT

@IsaacLCook19

You'll need to contact Sky. Was this for a new activation?

Hubs for new activations are normally dispatched via Royal Mail to arrive a few days prior to the activation date.

Once sent out you can usually track its progress. The postie will usually leave it hidden if no one is in. You don't need to sign for it.

Re: Missing broadband hub

IsaacLCook19 — Sun, 02 Nov 2025 17:50:43 GMT

Any idea how I contact sky? Genuinely can't find details anywhere

Re: Missing broadband hub

Daniel0210 — Sun, 02 Nov 2025 17:51:22 GMT

@IsaacLCook19
The current methods for contacting Sky are below and depending on your reason for making contact some methods will be more appropriate than others……

🟦 📞 Customer Services by dialling 150 (free) from either a Sky mobile or a Sky Talk landline. The forum doesn’t allow the display of other numbers. Other official numbers to Sky from the UK are 03 numbers which are normally inclusive from non Sky phones.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

🟦 online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟦 Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟦 Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

🟨Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required. The Sky Ireland phone lines are closed at a weekend.