topic Re: No internet in Broadband

No internet

CFEENEY4 — Sun, 02 Nov 2025 16:19:04 GMT

I had sky full fibre installed on Friday afternoon but I now have had no internet connection since then

I've contacted them & a customer advisor promised me that I would have it back by the end of the day

it's now two days & yet I still haven't got any internet

I have contacted Sky many times only to be told that they are going to fix it asap

But nothing has fixed

Shall I cancel my subscriptions with Sky?

Re: No internet

Emma69 — Sun, 02 Nov 2025 16:54:24 GMT

Ive been the same. I was told to upgrade to fiber last week. Told it would be better and my Internet would be fantastic etc and today, nothing! I have no Internet/broadband and sky are useless. They cant get an engineer out to me until Tuesday evening. Im fumming!!

Re: No internet

Daniel0210 — Sun, 02 Nov 2025 16:59:22 GMT

@Emma69

An engineer appointment in two working days is good. Sky normally quote 2 WORKING DAYS as a potential fix time. This is the service level agreement in the UK between ISPs and Openreach for fixing a fault as Openreach claim to be successful within that timeframe in about 85+% of cases.