topic Re: No wifi in Broadband

No wifi

Nirali — Sun, 02 Nov 2025 12:44:38 GMT

Hi. I was having problems with the WiFi on and off and poor network in my TV but now suddenly there is no network at all.

Re: No wifi

caesarome — Sun, 02 Nov 2025 13:08:31 GMT

@Nirali

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: No wifi

Nirali — Sun, 02 Nov 2025 13:11:08 GMT

Been trying from last month but no luck. My TV is on the same floor as the hub but still no signals,poor signals or no keep loosing in the middle. So need to find out how to ask for booster or how to report to customer service but no help. Very disappointing

Re: No wifi

caesarome — Sun, 02 Nov 2025 13:11:46 GMT

Try going through this to see if it helps:

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices

If not and if you have Wi-Fi Max on your account then Sky will supply up to 3 pods as you can read about here:

https://www.sky.com/help/articles/sky-wifi-max

Re: No wifi

Chloe268 — Sun, 02 Nov 2025 13:25:14 GMT

We've had the same issue for past month , really disheartening to pay money for something that doesn't work very well, we are in a very small 2 bed flat and can't get connection in the same room as router

Re: No wifi

JimM1 — Sun, 02 Nov 2025 15:12:19 GMT

@Chloe268 What issue is it that you have, maybe the Forum can help point you, can you say which sky Hub you are using and the package from sky for Broadband!