topic Re: Broadband issues in Broadband

Broadband issues

Chloe268 — Sun, 02 Nov 2025 13:08:37 GMT

I have no internet connection

Re: Broadband issues

caesarome — Sun, 02 Nov 2025 13:11:12 GMT

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: Broadband issues

Chloe268 — Sun, 02 Nov 2025 13:17:50 GMT

Hi we have done this, had engineer visits aswell as new hub and still nothing is connecting

Re: Broadband issues

JimM1 — Sun, 02 Nov 2025 15:08:27 GMT

@Chloe268 What are you seeing and which connection from sky do you have as a package for the Broadband.

This link below provides information about the coloured lights on the various hubs that can help to see what is going on!
https://www.sky.com/help/articles/hub-lights-explained-start