topic Re: Contract is nearly up in Broadband

Contract is nearly up

Reevo87 — Sun, 02 Nov 2025 11:38:20 GMT

My dad is with Sky and he has had an email to say of a price increase from £26 a month to £64 a month from December, this will be because his contract is up.

Is there anyone he can contact to negotiate a better deal, I assume you can still do this as an existing customer?

Re: Contract is nearly up

Daniel0210 — Sun, 02 Nov 2025 11:42:31 GMT

@Reevo87

His contract isn't up, his discounts are ending so he'd be paying the full undiscounted rate.

If his discounted minimum term has ended or its ending soon the best new discounts are still normally acquired by contacting Sky and negotiating or potentially amending your package which will require a new 24 month minimum term contract.

Significant discounts are harder to come by these days so if he's offered something acceptable be prepared to agree to it there and then because if he decides to think about it the offer is unlikely to be available when he calls back. Also remember he's not a new customer so don’t expect anything close to a new customer deal.

See this link…
https://www.sky.com/help/articles/change-your-package-2-t2#downgrade

If he decides it’s no longer value for money and is thinking of changing providers remember that in 18/24 months time he'll be in the same position with that company at which point he'll be able to return to Sky and benefit from the new customer discounts available at that particular time.

Re: Contract is nearly up

caesarome — Sun, 02 Nov 2025 12:13:08 GMT

@Reevo87 wrote:

Is there anyone he can contact to negotiate a better deal, I assume you can still do this as an existing customer?

He will need to call Sky @Reevo87 to see if they will offer him something and if they do it will come with a new 24 month contract and he will also have to make a decision there and then. If he is not happy with the offer he needs to decide whether to move elsewhere.

Re: Contract is nearly up

Mt52015 — Sun, 02 Nov 2025 18:56:48 GMT

Is there anyone he can contact to negotiate a better deal, I assume you can still do this as an existing customer?

My contract was 2 months away from ending so I had a look on uSwitch to see what others were offering I had put Sky as my current provider a box popped up with Sky offering me a speed increase for £2 less than I was paying gave it a while tried again so I signed up

Saved spending time on the phone which I hate doing

No idea if they still do it but worth a try