topic Re: My WiFi is awful in Broadband

My WiFi is awful

Seanlong24 — Sat, 20 Sep 2025 20:45:22 GMT

Please can you help

Re: My WiFi is awful

Caravanj — Sat, 20 Sep 2025 20:50:02 GMT

@Seanlong24

We'll need at lease some basic details of the problem, i.e. is it speed, connectivity etc?

Re: My WiFi is awful

Seanlong24 — Sat, 20 Sep 2025 21:11:13 GMT

I am writing to formally complain about the poor quality and performance of the internet service at my residence, which is consistently failing to meet the standards outlined in my service agreement.

On 20/9/25 I conducted a speed test to diagnose ongoing issues with buffering, lag, and general network instability. The results of the test are far below an acceptable level and indicate a significant problem with the service being provided. The key metrics from the test are as follows:

Download Speed: 47.7 Mbps
Upload Speed: 8.35 Mbps
Ping (Latency): 389 ms

While the download and upload speeds are a concern, the most critical issue is the extremely high latency, or "ping," of 389 ms. This level of latency makes it impossible to conduct essential activities such as video conferencing for work, online gaming, and live streaming without severe lag, freezing, and dropped connections. The service is simply not fit for its intended purpose.

Re: My WiFi is awful

Seanlong24 — Tue, 23 Sep 2025 23:12:42 GMT

Response is poor

Re: My WiFi is awful

Chrisee — Wed, 24 Sep 2025 06:26:42 GMT

@Seanlong24 you are not talking to Sky by posting in this forum. The reason why you got limited response was you ggave no details so forum members who afe customers like yourself could not advise.

Poor WiFi coverage is probably the most common question we get in the forum. In many homes a single Sky hub cannot provide a usable wifi signal in every room due to the layout and type of construction of the property especially in older homes. Assuming the hub is in the best possible position which is out in the open on a surfsce then the only answer is additional wifi sources.

Your choice.is to either buy Sky's add-on WiFi Max bundle which can supply up to 3 extenders see https://www.sky.com/help/articles/sky-wifi-max or buy your own wifi system and use that instead of the Sky hub's WiFi.

Re: My WiFi is awful

Caravanj — Wed, 24 Sep 2025 07:52:16 GMT

@Seanlong24

There's still not enough information.

What internet connection do you have, what are your guarenteed speeds, have you tried a speed test via an Ethernet cable?

Re: My WiFi is awful

Siobhan51 — Sat, 01 Nov 2025 15:58:26 GMT

Im supposed to be on the most powerful wifi yet it doesnt reach my bedrooms up the stairs and it drops down the stairs, is there a booster puc or something i can get. I mean i dont live in a mansion im in a 3 bedroom house so surly it souldnt struggle to cover my whole house.?

Re: My WiFi is awful

Caravanj — Sun, 02 Nov 2025 07:49:15 GMT

@Siobhan51

I live in a 3 bed house & I installed a WiFi mesh system which gives me coverage all over the house & up to the shed at the top of the garden.

Re: My WiFi is awful

JimM1 — Sun, 02 Nov 2025 09:20:51 GMT

@Siobhan51 A single sky Hub may just not manage to cover the whole home, does help if it is more central, link below from sky!

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices