topic Re: Broadband not working in Broadband https://helpforum.sky.com/t5/Broadband/Broadband-not-working/m-p/5130665#M529303 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2004130">@Urmila1980</a>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Sat, 01 Nov 2025 20:30:40 GMT caesarome 2025-11-01T20:30:40Z Broadband not working https://helpforum.sky.com/t5/Broadband/Broadband-not-working/m-p/5130664#M529302 <P>Hi my home broadband is not working I'm out the UK and my parents are at home. &nbsp;Tried resetting and it doesn't work</P> Sat, 01 Nov 2025 20:28:47 GMT https://helpforum.sky.com/t5/Broadband/Broadband-not-working/m-p/5130664#M529302 Urmila1980 2025-11-01T20:28:47Z Re: Broadband not working https://helpforum.sky.com/t5/Broadband/Broadband-not-working/m-p/5130665#M529303 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2004130">@Urmila1980</a>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Sat, 01 Nov 2025 20:30:40 GMT https://helpforum.sky.com/t5/Broadband/Broadband-not-working/m-p/5130665#M529303 caesarome 2025-11-01T20:30:40Z