topic Re: Internet is down in Broadband https://helpforum.sky.com/t5/Broadband/Internet-is-down/m-p/5130490#M529238 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4522700">@Andy7778788</a>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Sat, 01 Nov 2025 16:35:58 GMT caesarome 2025-11-01T16:35:58Z Internet is down https://helpforum.sky.com/t5/Broadband/Internet-is-down/m-p/5130488#M529235 All tests say wifi connection is fine, but it's not i have none, disgrace , hum light is off for connection to Internet, reset it about 20 time ? Sat, 01 Nov 2025 16:33:47 GMT https://helpforum.sky.com/t5/Broadband/Internet-is-down/m-p/5130488#M529235 Andy7778788 2025-11-01T16:33:47Z Re: Internet is down https://helpforum.sky.com/t5/Broadband/Internet-is-down/m-p/5130490#M529238 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4522700">@Andy7778788</a>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Sat, 01 Nov 2025 16:35:58 GMT https://helpforum.sky.com/t5/Broadband/Internet-is-down/m-p/5130490#M529238 caesarome 2025-11-01T16:35:58Z