topic Re: Internet not working, green light, need to speak to someone. in Broadband

Internet not working, green light, need to speak to someone.

GregJ0 — Fri, 31 Oct 2025 20:51:12 GMT

Getting really frustrated here. I came home to a power cut. And it appears to have messed up my sky internet. I've restarte my sky max hub multiple times. I've restarted my ONT as well, and even did the factory reset with the small button on the side. Power, PON and LAN are all green. Yet my sky max hub keeps flashing green. The broadband service checker is completely useless as well, as it says that my internet isn't working, I click let's fix it, it does the check and then says 'oops that didn't work, try again later' with absolutely no other option to call an engineer or request help in any other way. Really disappointing from such a big company, really doesn't seem like they are keen to make it easy to help customers resolve their issues but are happy to take their money.. please help ASAP.

Re: Internet not working, green light, need to speak to someone.

GD1 — Fri, 31 Oct 2025 21:08:20 GMT

@GregJ0 First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Internet not working, green light, need to speak to someone.

GregJ0 — Sat, 01 Nov 2025 13:10:25 GMT

It says there is an outage in my area when I did the test. But no update or information on when this will be fixed.

Re: Internet not working, green light, need to speak to someone.

Diane04 — Sat, 01 Nov 2025 13:57:57 GMT

Impossible to get an update from sky on this. Mine went down yesterday (31stoct) then back down twice today. Still down now.