topic Re: Sky Max Wi-Fi Hub connect to Sky Q box via Wi-Fi. in Broadband

Sky Max Wi-Fi Hub connect to Sky Q box via Wi-Fi.

GeoWolf58 — Wed, 17 Jan 2024 17:34:25 GMT

Had a visit from a Sky Tech expert today. Mentioned about Sky Q Box not connecting via Wi-Fi to new ( white ) Sky Max Wi-Fi Hub.

He said the Hub is not user friendly, and the instructions are vague!

He also said the WPS button on the Sky Max Wi-Fi Hub shouldn't be used to connect to the Sky Q Box, it does not help the reset.

What you should do , is go to Set Up , then Network, then Status.

Select the 2nd option, not the top Sky option.

You will then be asked for your Sky Hub password details. Enter and carry on.

Re: Sky Max Wi-Fi Hub connect to Sky Q box via Wi-Fi.

M4g — Sat, 06 Jul 2024 13:44:08 GMT

I had to do this too 👍🏼

Re: Sky Max Wi-Fi Hub connect to Sky Q box via Wi-Fi.

Christine14 — Fri, 08 Nov 2024 11:39:47 GMT

Thanks for this, it worked for me too.

Re: Sky Max Wi-Fi Hub connect to Sky Q box via Wi-Fi.

Roberth900 — Fri, 06 Dec 2024 14:43:34 GMT

WPS wouldn't work for me either.

Thanks for the alternative option, worked great!

Re: Sky Max Wi-Fi Hub connect to Sky Q box via Wi-Fi.

Moretonbloke — Sat, 11 Jan 2025 14:30:03 GMT

I spent all day trying to connect my hub. Eventually going online looking for help and found your chat and followed your advice and Voila it worked a treat.

Re: Sky Max Wi-Fi Hub connect to Sky Q box via Wi-Fi.

Bozo — Sat, 11 Jan 2025 17:26:55 GMT

Thanks, this works !!!

Re: Sky Max Wi-Fi Hub connect to Sky Q box via Wi-Fi.

Moretonbloke — Sat, 11 Jan 2025 17:42:29 GMT

Deffo, they should inform people.

Re: Sky Max Wi-Fi Hub connect to Sky Q box via Wi-Fi.

John1021 — Tue, 04 Mar 2025 19:48:08 GMT

I tried this but it still won't connect 😭

Re: Sky Max Wi-Fi Hub connect to Sky Q box via Wi-Fi.

frazf — Tue, 04 Mar 2025 20:54:40 GMT

Got a new max pod today. Had no problems before setting up but after q box and mini not connecting. Found your post, tried it and it seems to be working. Big thanks.😀

Re: Sky Max Wi-Fi Hub connect to Sky Q box via Wi-Fi.

Tom-W19 — Wed, 05 Mar 2025 15:18:41 GMT

Hi @John1021

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Max Wi-Fi Hub connect to Sky Q box via Wi-Fi.

Lizzard — Wed, 16 Apr 2025 21:45:55 GMT

Thank you @GeoWolf58 this solved the issue for me too. Very useful post.
engineer said to me that we don't choose the top sky option but instead the second "other" option as the equipment is not Sky but parent company Comcast. It's certainly not obvious-but your post solves it for many.

Re: Sky Max Wi-Fi Hub connect to Sky Q box via Wi-Fi.

spursfan123 — Tue, 17 Jun 2025 18:05:49 GMT

Thanks a million (and to the person coming to your assistance). I've spent hours trying to get connected via the hold WPS button to no avail. Just by luck I came across your response and got connected in the time it took to enter the password. I will definitely contact Sky and let them know what I think of them. Right now regretting moving recently fromBT.

Re: Sky Max Wi-Fi Hub connect to Sky Q box via Wi-Fi.

Lizzard — Tue, 17 Jun 2025 21:33:39 GMT

Glad this helped @spursfan123 -it solved it for me after many fruitless efforts and searches so I know how you feel-but such a shame this couldn't be in the setup instruction tips and save so many more hours of wasted time for users through no fault of their own. Things will improve. It seems to often be a rocky path to a smooth operation!

Re: Sky Max Wi-Fi Hub connect to Sky Q box via Wi-Fi.

JimM1 — Tue, 17 Jun 2025 22:22:27 GMT

@spursfan123 In case you need the lonk in the future.

Connecting your Sky Q box to your Sky Max Hub | Sky Help | Sky.com | Sky Help | Sky.com

Re: Sky Max Wi-Fi Hub connect to Sky Q box via Wi-Fi.

Schindler — Fri, 04 Jul 2025 17:07:49 GMT

Thank you so very much.

i am disabled and had tried to connect sky max hub to sky Q box without success and the. Googled how to do it and seen this hint that the WPS button did not work well and type in details using the second button down and worked first time.

many thanks for the helpful hint as saved me swearing more and cursing sky.

Re: Sky Max Wi-Fi Hub connect to Sky Q box via Wi-Fi.

Lizzard — Fri, 04 Jul 2025 19:12:08 GMT

So pleased this helped you @GeoWolf58 has rescued quite a few of us with the same super helpful tip 👍

Re: Sky Max Wi-Fi Hub connect to Sky Q box via Wi-Fi.

Manfi — Mon, 06 Oct 2025 15:30:58 GMT

It's not working for me. I just get:

Select your Wi-Fi network

O Searching...

never changes. It's just stuck on this!!

Wish I never changed. I've had problems with connecting everything

Re: Sky Max Wi-Fi Hub connect to Sky Q box via Wi-Fi.

JimM1 — Mon, 06 Oct 2025 15:37:08 GMT

@Manfi Is this a sky Q connecting to a sky Max hub? If so see the link below, use third party and punch in your password!

sky connecting devices
https://www.sky.com/help/articles/connect-devices-to-broadband-start

Re: Sky Max Wi-Fi Hub connect to Sky Q box via Wi-Fi.

DavidR963 — Sat, 01 Nov 2025 12:10:14 GMT

Thank you so much for this, I was close to just sending it back