WiFi disaster

Oaks — Sat, 01 Nov 2025 00:57:30 GMT

At a complete loss .. Internet flashing orange and not working. But when running multiple service checks through the app it says nothing is wrong with WiFi or any surrounding areas. This happens multiple times and week and it lasts hours 🤦🏻‍♀️ I'm beyond fed up

Re: WiFi disaster

Daniel0210 — Sat, 01 Nov 2025 05:32:21 GMT

@Oaks
Wi-Fi and broadband are different. Wi-Fi is the wireless connection between your hub and your devices. Broadband is the internet connection provided by your ISP (Sky).

If it's still down you can use this link again to check to see if there are any broadband issues or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.
Note: It doesn’t necessarily disclose a problem immediately and it takes a little while to update so perhaps retry later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link provides information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Working from home?: Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

topic Re: WiFi disaster in Broadband

WiFi disaster

Re: WiFi disaster