https://helpforum.sky.com/t5/Broadband/Router-lights/m-p/5129816#M529006 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4521976">@ShaunEvans</a>&nbsp;</P> <P>The first thing to check is this link to see if there are any outages in your area:<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If there isn't try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Fri, 31 Oct 2025 19:38:24 GMT caesarome 2025-10-31T19:38:24Z https://helpforum.sky.com/t5/Broadband/Router-lights/m-p/5129815#M529005 My hub isn't connecting to the Internet I have a orange light for the voice, green light WiFi, no light at all for broadband. I've checked and cables turned it off and one a few times still no connection Fri, 31 Oct 2025 19:36:10 GMT https://helpforum.sky.com/t5/Broadband/Router-lights/m-p/5129815#M529005 ShaunEvans 2025-10-31T19:36:10Z https://helpforum.sky.com/t5/Broadband/Router-lights/m-p/5129816#M529006 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4521976">@ShaunEvans</a>&nbsp;</P> <P>The first thing to check is this link to see if there are any outages in your area:<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If there isn't try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Fri, 31 Oct 2025 19:38:24 GMT https://helpforum.sky.com/t5/Broadband/Router-lights/m-p/5129816#M529006 caesarome 2025-10-31T19:38:24Z