topic Re: Tv not connecting to internet in Broadband https://helpforum.sky.com/t5/Broadband/Tv-not-connecting-to-internet/m-p/5129805#M529000 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4521951">@Joanna2201</a>&nbsp;</P> <P>If your other devices are also not working and a reboot of the broadband hub at the mains doesn't fix it then try this line test:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Fri, 31 Oct 2025 19:31:08 GMT caesarome 2025-10-31T19:31:08Z Tv not connecting to internet https://helpforum.sky.com/t5/Broadband/Tv-not-connecting-to-internet/m-p/5129776#M528985 <P>Tv is connected to the router but not internet, done a check all is fine router shows 3 green lights and 1 amber&nbsp;</P> Fri, 31 Oct 2025 19:04:59 GMT https://helpforum.sky.com/t5/Broadband/Tv-not-connecting-to-internet/m-p/5129776#M528985 Joanna2201 2025-10-31T19:04:59Z Re: Tv not connecting to internet https://helpforum.sky.com/t5/Broadband/Tv-not-connecting-to-internet/m-p/5129805#M529000 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4521951">@Joanna2201</a>&nbsp;</P> <P>If your other devices are also not working and a reboot of the broadband hub at the mains doesn't fix it then try this line test:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Fri, 31 Oct 2025 19:31:08 GMT https://helpforum.sky.com/t5/Broadband/Tv-not-connecting-to-internet/m-p/5129805#M529000 caesarome 2025-10-31T19:31:08Z