topic Re: Broadband keeps going off in Broadband

Broadband keeps going off

Steve683 — Thu, 23 Oct 2025 18:14:18 GMT

Broadband keeps going off two or three amber lights

Re: Broadband keeps going off

caesarome — Thu, 23 Oct 2025 18:18:36 GMT

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: Broadband keeps going off

Geoff_L — Thu, 23 Oct 2025 18:30:05 GMT

Does that just lie though? After running the test tells me everything is great and I'm pulling 14 MB except the router clearly has two greens and a amber rather than the 4 greens. Having a service checker that doesn't check the service is a extremely poor experience

Re: Broadband keeps going off

JimM1 — Thu, 23 Oct 2025 19:31:33 GMT

@Geoff_L The lights linked below!

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Re: Broadband keeps going off

Steve683 — Fri, 31 Oct 2025 16:42:30 GMT

Hi thanks for info was helpful to the point of yes it didn't work. Engineer call went straight to the fibre line and disconnected it from open reach box and the green light stayed on which should have gone off.New box and now all good again.

Re: Broadband keeps going off

JimM1 — Fri, 31 Oct 2025 18:21:05 GMT

@Steve683 Which box was replaced if you know!

Re: Broadband keeps going off

Steve683 — Fri, 31 Oct 2025 22:03:11 GMT

The open reach

Re: Broadband keeps going off

JimM1 — Fri, 31 Oct 2025 22:10:20 GMT

@Steve683 Thanks for replying, let us know how it all works out between your new ONT and the sky SR203 Black Broadband Hub that you have!👍👍