topic No internet in Broadband

No internet

JRY264l17mwl — Fri, 31 Oct 2025 11:39:20 GMT

We only have 2 green light and one amber on the router

Re: No internet

Highlinder — Fri, 31 Oct 2025 11:50:52 GMT

@JRY264l17mwl How long has this been doing today with your connection?

Re: No internet

JRY264l17mwl — Fri, 31 Oct 2025 11:52:54 GMT

Any update pleas

Re: No internet

JRY264l17mwl — Fri, 31 Oct 2025 11:53:25 GMT

The last 2 hours

Re: No internet

Highlinder — Fri, 31 Oct 2025 12:00:20 GMT

@JRY264l17mwl First of all you are not talking to Sky, it is mostly custmers helping customers.

Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.