https://helpforum.sky.com/t5/Broadband/New-Customer-hub-set-up-problems/m-p/5129365#M528862 <P>Setting up by following instructions MySky will not work. Get to the screen where it tells you it's setting up the hub and screen goes blank and nothing happens. I'm not a complete technophobe, I usually manage, but this has me close to murder</P> Fri, 31 Oct 2025 10:27:00 GMT Jan150 2025-10-31T10:27:00Z https://helpforum.sky.com/t5/Broadband/New-Customer-hub-set-up-problems/m-p/5129365#M528862 <P>Setting up by following instructions MySky will not work. Get to the screen where it tells you it's setting up the hub and screen goes blank and nothing happens. I'm not a complete technophobe, I usually manage, but this has me close to murder</P> Fri, 31 Oct 2025 10:27:00 GMT https://helpforum.sky.com/t5/Broadband/New-Customer-hub-set-up-problems/m-p/5129365#M528862 Jan150 2025-10-31T10:27:00Z https://helpforum.sky.com/t5/Broadband/New-Customer-hub-set-up-problems/m-p/5129418#M528877 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4521438">@Jan150</a>&nbsp; Is it showing in the my Sky app that you broadband install has been completed?</P> Fri, 31 Oct 2025 11:49:10 GMT https://helpforum.sky.com/t5/Broadband/New-Customer-hub-set-up-problems/m-p/5129418#M528877 Highlinder 2025-10-31T11:49:10Z https://helpforum.sky.com/t5/Broadband/New-Customer-hub-set-up-problems/m-p/5129447#M528886 <P>Problem is resolved, thank you all</P> Fri, 31 Oct 2025 12:05:44 GMT https://helpforum.sky.com/t5/Broadband/New-Customer-hub-set-up-problems/m-p/5129447#M528886 Jan150 2025-10-31T12:05:44Z https://helpforum.sky.com/t5/Broadband/New-Customer-hub-set-up-problems/m-p/5191709#M546693 <P>I have the same problem, what did you do?</P> Thu, 15 Jan 2026 18:46:55 GMT https://helpforum.sky.com/t5/Broadband/New-Customer-hub-set-up-problems/m-p/5191709#M546693 EHW1 2026-01-15T18:46:55Z https://helpforum.sky.com/t5/Broadband/New-Customer-hub-set-up-problems/m-p/5285457#M568591 <P>I also have the same problem, how did you resolve this?</P> Fri, 29 May 2026 05:29:40 GMT https://helpforum.sky.com/t5/Broadband/New-Customer-hub-set-up-problems/m-p/5285457#M568591 Diamond7 2026-05-29T05:29:40Z https://helpforum.sky.com/t5/Broadband/New-Customer-hub-set-up-problems/m-p/5285465#M568595 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4694622">@Diamond7</a>&nbsp;many of these issues resolve themselves within 24 hours however if your hub diesn't connect call Sky as they need to cirrect the issue from their end.&nbsp;</P> Fri, 29 May 2026 05:48:41 GMT https://helpforum.sky.com/t5/Broadband/New-Customer-hub-set-up-problems/m-p/5285465#M568595 Chrisee 2026-05-29T05:48:41Z https://helpforum.sky.com/t5/Broadband/New-Customer-hub-set-up-problems/m-p/5285596#M568638 <P>Did you do any action to fix this?</P> Fri, 29 May 2026 09:12:14 GMT https://helpforum.sky.com/t5/Broadband/New-Customer-hub-set-up-problems/m-p/5285596#M568638 Diamond7 2026-05-29T09:12:14Z